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Design of landing pages (Part 3)

April 15

Hello, Thank you for visiting - I hope that you will find useful information. Leave a comment but if you have any comments on the subject.

We continue with the continuation of the same and the final part of this little trilogy.

This post is part 3 of a three-part series:
Rough Concept: economy, generate traffic (Part 1)
Detailed concept: Render (Part 2)
Evaluating, optimizing and Practice (Part 3)

Testing, optimizing
The website was created, it is advisable to test the whole thing of people from the audience to leave. This result does not necessarily have a highly professional usability study. Often it is already known or to ask colleagues to detect small mistakes or pitfalls in the use.
After the launch, it makes sense potential optimizations using Google's Website Optimizer to test. This allows easy abzutesten different versions as different image or button names. It provides the tool from Google, the various versions that are tested automatically for visitors to the landing page, then you can look at a statistic which version is best converted.

Statistics, analysis, ROI
Very important is the integration of a statistical tool. This should already be defined before creating the landing page, which is integrated statistics tool, and what KPIs (key performance indicators) should be measured. Nothing is more annoying than the end of a scenario campaign to have no meaningful figures are available.
Interesting values are: visits, conversion rate, cost per click, click-through rate, ROI, origin and language of the user, form dropout rate

Examples:

Landing Page Template Zanox
This template can be used for affiliate programs via Zanox. The basic concept is based on a tidy, uncluttered landing page, the number of products is very transparent and compares.

Tourism: Complex family vacation landing page
The special feature of this Landigpage is that it goes from here to generate inquiries. For this reason, an integrated function of the user via a shopping cart system makes a request. This request will be automatically based on the user's selection made on several providers.
The basic idea is very good only the operation must be understood first. With the flood of information the site also seems a bit full.

Landing Page: Slippers
Example of an integrated into the website landing page on slippers.

Landing Page: Lottery
Very nice, simple landing page for a raffle. The only drawback is, in my view, that must be scrolled, and so entry form button and are not immediately visible.

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Posted in eCommerce , eMarketing

Design of landing pages (Part 2)

April 7

We continue with the sequel on landing pages.

This post is part 2 of a three-part series:
Rough Concept: economy, generate traffic (Part 1)
Detailed concept: Render (Part 2)
Evaluating, optimizing and Practice (Part 3)

Detailed concept: Render (Part 2)
The second part deals with the detailed design of the landing page. This of course depends very much on the purpose of their website. Basically one can say that (looks at branding campaigns, there is something different) the following very important key elements for sales-oriented landing pages are:

Avoid distractions
On the landing page, everything should be on the defined goal oriented. For example, if a product is sold, then it should be avoided other products or provide additional links to other websites. This would be a risk that the user is distracted too high. For this reason, a landing page is not even involved in the actual corporate site or the main navigation of the corporate Web site can be integrated on the landing page. If there be a cross-linking or main navigation needs, these should be distinguished optically clear. The user has to recognize at a glance that the links will take away from the landing page and has nothing to do with the actual action have. This may appear as optically hidden by a navigation, the menu items only when mouseover on a button "Company Website", or (integrated main navigation with low opacity on mouseover, the opacity is increased to a normal value) through a low contrast can be achieved.

On the question of whether a landing page is to be integrated into the actual site, there is also a contrary opinion. Representatives of this view argue that returns are not user subsequently on the landing page because they are not firmly anchored in the site. Yet I see landing pages always be a separate page, however, of the corporate Web site can be linked very supportive and also to.

Meet the expectations
If the user had to click on a switched on the landing page, this is usually an expectation. These expectations should be met. This means that the wording should be adapted to the Adwords campaign and used the images or the whole design of the graphical advertising should be adapted.

Call to Action
Call to Action describes a prominent message that the user may use the title. Like this are striking, using buttons with a clear request (for an order, etc.). Here, the graphic design is very important. The respective elements must stand out clearly as a clickable and discoverable.

Target group oriented design
Another very important point is the target group-oriented design of the landing page. So specific age should be taken into consideration and computer affinity. For senior citizens as target group, it makes perfect sense points such as accessibility, ease of use, large fonts, etc. to attach more importance than at a site for teens.

Convey seriousness
The whole landing page must be serious and also act serios. Therefore, in any case, imprint, contact details and, if present, e-commerce seal of approval to be integrated. In addition, testimonials and reviews seem positive.

Easy to operate
The ordering process must be very easy to use. Any lack of clarity can confuse potential customers and lead to a sale demolition. Therefore should be taken to ensure that the customer with as few clicks and a minimum number of filled form fields reach their objective.

Additional incentives
If the possibility of additional incentives for our customers is to create should be utilized. Thus, special offers and coupons at any initial order, etc. are prominently announced. But also a temporal shortage can have a positive impact on your conversion rate. See also my article: " shortage as a means to increase sales "

Reference to other offers
Now that's a contradiction to the first point, but depending on the offer, it can be quite useful at the end of the page to point to other offers. According to the motto: "Does this product not meet your expectations? Browse more in our offerings. "Here, however, important that this call does not compete with the product on the landing page is. Would offer such a thing as the end of a list of several products. This allows a visitor to the landing page could not be convinced, but may be excited for another product.

Other points I have this in a separate article, " Optimization of registration processes, "published in my blog.

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Posted in eCommerce , eMarketing

Design of landing pages (Part 1)

April 2

Landing pages are often designed to advertise a single product or to support a particular campaign. The basic idea is as many inquiries, orders, addresses, etc. to generate. Depending on the target, there are different approaches and variants of the corresponding landing pages. Before starting, however, should be developed in any case a concept. In this and subsequent articles I will then personally I like something like this regards.

This post will be published in 3 parts:
Rough Concept: economy, generate traffic (Part 1)
Detailed concept: Render (Part 2)
Evaluating, optimizing and Practice (Part 3)

But now enough of an introduction and get started with Part 1:

Rough Concept: economy, generate traffic
How will users be directed to the new landing page? The best landing page is of course pointless without visitors. Conventional methods for this are newsletter mailings, Google Adwords, with high budget and desired branding effect and banner campaigns. Aktionen oder klassische Direktmarketing Kampagnen zum Ziel führen. Furthermore, however, social media campaigns, guerrilla or traditional direct marketing campaigns result in the target. Package can not be answered, and always depends on the target audience and product.

Traffic is generated in most cases also associated with a cost, should be considered in the design and coordinated with the planned sales targets.
von EUR 0,60 entspricht das ca. 16.666 Clicks via Google Adwords. For example, could be invested EUR 10,000.00 in Google Adwords, assuming a CPC of EUR 0.60 which is about 16 666 Clicks corresponds via Google Adwords.
10.000,00 Gewinn erzielt werden um profitabel zu sein. Therefore must be reached on these 16 666 clicks more than EUR 10,000.00 profit in order to be profitable.
All business administration will probably curse me now for this miscalculation, but I'm feeling here only to show which way to go about the whole thing was.
Of course it is at the beginning of many values is difficult to assess but can gain experience you will always get closer to realistic values, and can sometimes detect early problems.

The following elements should be included in the concept:

Definition of all actions relating to budget with concrete
Measurable objectives
Assessment of the economy
Definition of a schedule, with key milestones

schätzen. One more tip: the estimated cost CPC on Google Adwords can be relatively well within Google Adwords Traffic Estimator tool on the estimate. The necessary keyword research you can even grab still in the same concept with pure.

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Posted in eCommerce , eMarketing

Increase revenue through better purchasing processes

Mar 25

Website. The ordering process is the most important part of any eCommerce site. For this reason, it makes sense to address this issue more intensely, for each optimization can increase conversion rates and lead to higher sales.

Seek and ye shall find ... or not
The user should order the goods will be made as simple as possible. It starts with the fact that the most important elements for a purchase to be made clear.

The ordering process begins with the "Add to Cart" button beside the relevant product. Therefore should be employed on the product page that this button is placed well visible.

Therefore:

The button must have a unique label that encourages the user to click.
The button should be graphically designed and conspicuously placed near the top in the visible area of the site immediately.
In addition, the actual cart are clearly marked. For the user must be clear what happens after you add a product to your basket. Questions such as: Where has landed the product? Where is the cart? How can I proceed with your order? must be answered already in the run-through design, layout and names.

A good example to visualize it added to the cart, for example, the Tyrol is advertising for your brochure order chosen. By the order button a javascript animation flies toward the basket. Thus, the user is immediately clear where the selected products can be found. In addition, brochures already selected are marked with a gray button.

Tirol Werbung - Visualisierung des Bestellvorgangs

Tirol Werbung - visualization of the ordering process

Logically, that the above-mentioned points for the checkout button, so the "Checkout" button in the cart is exactly the same. This could cause even the addition ("You can cancel the order, at any time") as a positive impact. Since, however, vary according to target group and design, can I recommend here to perform more accurate tests. Based on the results one can then decide whether the well addition is needed or not.

An online shop is not a supermarket
Although supermarkets, the sale of candy, etc. at the box office does not work very well for online shops. In the online shop, we have unfortunately not the advantage that any buyer must pass at the ticket office. On the website it's much easier to cancel the purchase, but a simple click is enough on the red X on the right top of your browser, banners or other links. Precisely for this reason should be avoided all distractions in the ordering process. - Schnack ” kann auf der Website betrieben werden, allerdings nur bis max. In other words, cross selling, product placement and similar "bells - and whistles" can be operated on the site, but only up to max. add to cart. Once the customer has decided to purchase and begin the ordering process should be avoided all distractions.

Very beautiful is the industry leader released from the Amazon. Once you click on the button "Checkout" clickt, a separate page opens, which is only for the purchase of necessary information. Without using the Back button of your browser, it is no longer possible to return to the previous page.

Konzentration auf das Wesentliche bei Amazon

Focusing on the essentials at Amazon

Trust and transparency are important
Confidence-building measures can help inhibitions about an online order of time. These could now safely write to each point a separate post. Maybe I'll do it once, but since much is self-explanatory I'll leave now, even with a list of some items is not exhaustive.

eCommerce Certification
Privacy Policy placed on the website
Additional costs such as shipping fees, transparent, and identify as early as possible in the order process
Possibilities of exchange and return state
Payment of target countries to adapt. If only credit card offers, this can present an obstacle.
Integration of descriptive help text
Note on a service hotline
Clear description of the steps in the ordering process.

Testing, Testing, Testing
In addition, ongoing testing of important details and also extremely interesting. sehr viel bewirken. In order processes can often little things like the color and positioning of an order button, causing a great deal. To be sure whether a development is an improvement but really it makes sense abzutesten something, for example, with Google Website Optimizer.
You can as well be inspired by the course leaders in the industry, because here one can assume that very many usability tests were conducted. But even then ... test, test, test ... there are no easy recipes and it will not be about the same. Age, origin and affinity of the target computer can impact heavily on individual units of varying detail on the performance details.

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Posted in eCommerce

Google Analytics Custom Reports

19 Mar

For all who have specific requirements for statistics in Google Analytics, there is the possibility to create custom reports. Through these reports, for example, the individual most important KPIs (key performance indicators) are presented clearly, subsequently, you can make the appropriate reports and automatically send e-mail. This will let a lot of time saving, especially if one advances to customers, supervisors, etc. must provide a regular reporting. Depending on the target can thus be reconstructed currently available in Google Analytics reports and expanded with additional values or simplified and reduced to a minimum.

Such reports can be easily set up under the menu item "Custom Reporting" in Google Analytics. Using drag and drop the required report may be compiled. There are the following fillable fields:

Measured data (blue)
The measured data are the values that are represented as a column later in the report.

Dimensions (green)
Given the dimensions is a value that is represented Later in the rows. By sub-dimensions it is possible to nest these values. In the subsequent report will be called when clicking on a value the same table with a changed line contents.

Tabs (gray)
About tabs, multiple reports combine, much like individual tables in Excel.

In addition, there is a Google term definition of all available statistical values, this can can be very helpful. Because who knows right away the difference between take-offs and exits.

So much for the relatively straightforward theory is interesting but the whole thing now in practical use. In addition I have compiled some potentially useful reports.

Landing Page Performance
This is a report in which the performance of different landing pages can be compared. By inserting the exit at bottom of page click on the entry page name and the exit side is visible.

Report: Landing Page Performance

Adwords Campaign Reporting
In this report, I have figures for Adwords campaigns together. You can click here beautiful display of the group about the campaign, the campaign content campaign by position.

Report: Adwords Report

Visitors to Quality Referrals
In the last example is a little reamed version of the referrer statistics. Here are some interesting values are given in addition.

Report: Referrerqualität

They were now only a few examples as an inspiration and as always, applies here, that the individual must adapt to their own needs. Without e-commerce tracking, it makes little sense, for example, can spend revenues, etc. But when I'm always on the lookout for useful evaluations ... feel free and leave a comment with your favorite reports. Looking forward your comments and suggestions.

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Posted in Web Analytics

Blog of the week's magazine t3n

Mar 16

Usually try to stay on the blog so more objectively, today to celebrate the day but I must point out in their own right on the blog the week of t3n magazine. Said magazine has named my blog this week that is on your site to the blog of the week. Thank you very much for this to the guys and Mädls (if it because there should be any) from t3n magazine. On this occasion, even a short interview was published. For all who are interested, here said contribution is to be found .
The closest real contribution to the subject "Google Analytics Custom Reports' then there's Thursday.

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Posted in This & That

Email strategy planning - creating a mailing concept

Mar 13

The development of a mailing concept is often neglected or reduced to a minium. "We send a newsletter quarterly yes", you get to the question about a mailing strategy often heard. However, a consistent use of the medium can someone go far beyond. Especially in e-commerce sector, it has become an essential customer retention and sales agents.

Primarily it's about a good mix of automated and manually create threads mailings. This one describes the design process at best a fictitious user of the registration / purchase to Newsletterabbestellung. Depending on the website it can easily happen that there are several scenarios for this must be. Thus, the example being a B2C and a B2B User and press representatives. The whole can then be visualized as follows nicely in a diagram.

Mailing strategy planning

Elements of the concept can be for example the following mailings:

Welcome mail
Welcome email after registration. This message should tell the user what value he receives directly from the registry and what steps are to do next. For example: "Thank you for registering, you are now here to enter your personal profile"

Info Newsletter
May include classical newsletters of a healthy mix of information and offers. It is important above all a value for the subscribers to offer. Thus, for example, offers tips on making better use of a product to integrate special offers exclusively for newsletter subscribers or games.

Standalone / campaign mailings
Mailing in which only a single product is presented. This mail should be sent only to subscribers relevant groups, because there is a risk that users feel disturbed.

Hot News
Relatively simple mail for which current information as quickly and easily can be sent.
Objective: Rapid information of the subscribers on current events such as traffic jams, etc.

Collect user data
Special mailings to the user clearly divided into user groups. This may for example be releases with the linking of two topics. All subscribers have clicked on the thread 1 will then follow in subsequent newsletters on the subject of A. For more information on the user data collection I have in my post: " user data to determine elegant and serious , "explains. In general, this process is integrated with other mailings, but as I point to an important increase in efficiency, I can see it here again listed separately.

Purchase termination
Registered users can cancel the order process automates a mail with the selected and alternative products. In addition, should evidence of shipping conditions, FAQs or missing not return. Orders are often canceled due to insecurity. Uncertainty about additional shipping costs, payment methods, or uncertainty in the operation play an important role. These uncertainties should be taken exactly in the mail as much as possible.

Birthday Mailing
Automated Geburtsstagsmails with a small bonus for the user are always well. XING mailings sent as birthday with Free Premium Schnupperabos. Such actions are usually well received by customers and encourage the purchase.

Winback Program
Users who no longer could long have logged into the site an email with the motto: "We miss you" get. Depending on the website and product can mail this user

But again, like so everywhere, the whole concept must be individually appropriate to the company, target group, matched to available resources and products are. So it may be that a monthly newsletter is absolutely sufficient, or even that additional mailings must be included. Moreover, in practice, often used mixed forms.

Design of landing pages (Part 3)

Design of landing pages (Part 2)

Design of landing pages (Part 1)

Increase revenue through better purchasing processes

Google Analytics Custom Reports

Blog of the week's magazine t3n

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